Shipping & Returns
Normal shipping times are between 4 - 10 days. If you do not receive your products in this time period, please email email@example.com with your order number and we'll get back to you with the status of your order and promptly correct any issues.
We believe in our products and back them with a 100% money-back guarantee. If you are not satisfied with any product you ordered through www.selfishskin.com, then you may request a refund within 30 days of the purchase date.
To request a refund, email us at firstname.lastname@example.org. Include your order number in the email subject line and a brief message for the reason you are not satisfied. In most cases, subject to our refund guidelines described below, these requests will be honored. Please note that (except for refunds due to defective or damaged products) shipping charges are non-refundable and for international orders, duties and taxes are also non-refundable.
If your item arrives damaged or defective and you would like a refund or exchange, please contact us at email@example.com within 14 days of the purchase date and include your order number in the email subject line, photo documentation of any reported damage or defect, and we’ll take care of the rest.
If you have trouble locating your order number, no worries—please make sure to include the name that you placed the order under, the mailing address, and approximate date of the order.
Note that orders placed with our retail partners are subject to the refund and return policy of each retailer. Please contact the retailer’s customer support team and provide the original dated receipt.
Can I return a final sale item?
Items marked final sale at the time of purchase are non-refundable.
How long does it take to process a refund?
You will receive an email confirming your refund or will be contacted by one of our Customer Care representatives within 48 hours after we receive your email.
Refunds will either be issued to your credit card company or bank depending on your method of payment. Refunds may take up to 10 business days to process. Please contact your bank or credit card company regarding the status of your refund, as it may take some time before your refund is officially posted. If after 10 business days you still have not received your refund, please contact us at firstname.lastname@example.org.
Customer Service hours are 9am-5pm PT Monday through Friday, excluding US national holidays.
SELF/ish reserves the right to verify any refund requests and request a return of the products you purchased.
SELF/ish’s refund and return policies are subject to change. You should therefore consult selfishskin.com at the time of your purchase to confirm the current refund and return policy.